01. How far in advance do we need to book our service(s)? Our standard turnaround time for large in-studio commissions is 3-4 weeks in advance and 1-2 weeks in advance for small projects.

02. How do I book my service(s)? To get started, please fill out our contact form to receive a custom quote. A consultation will be scheduled for wedding inquiries (in-studio and on-site). Upon approval of your services and quote, your contract and invoice will be generated. Services are considered booked once your contract has been signed and your 50% non-refundable retainer has been paid.

03. Where are you located? We are located in Chicago, Illinois, in the Downtown/South Loop area and we service the Chicagoland area and beyond.

04. Can you letter on a surface I provide? Yes. We can letter on almost any surface, including wood, glass, acrylic, and fabrics (canvas, felt, leather, etc). 

05. What is your cancellation policy? If for any reason you need to cancel your order or event, please provide notice immediately. Your retainer is non-refundable and fairly compensates us for committing to provide Services and turning down other potential projects/clients. If your project has already moved to physical production, you will be responsible for the remainder of your balance. 

06. What if there is an issue with my order? If there is an issue with your order, please email us immediately to allow us the opportunity to fix the issue. Any issues with work due to designer error will be made priority and fixed at no charge. If the issue was caused due to replication of client error(s), missed deadlines, etc. a fee, including a rush fee, to fix the issues will be applicable.