01. How far in advance do we need to book our service(s)? It is recommended to book your stationery services at least 6-8 months in advance of your event date and your wedding signage at least 4-6 months in advance.

02. How do I book my service(s)? To get started, please fill out either our Live Calligraphy + Engraving or Wedding contact form to receive a custom quote. A consultation will be scheduled with all wedding inquires. Upon approval of your services and quote, your contract and invoice will be generated. Services are considered booked once your contract has been signed and your 50% non-refundable retainer has been paid.

03. I have a wedding planner. Can I book with you directly or does my planner have to contact you?  You are welcome to book directly. If more parties need to be aware of the production process please include them on your inquiry form.

04. Do you offer delivery? Yes. We use a third-party delivery service. Price of delivery is based on volume of your order and travel time/distance. The window for delivery and pick-up is between 8am and 8pm. You will need to confirm overnight storage options with your venue, if delivery or pick-up cannot be completed within those hours.

05. Can I pick-up/drop off mirrors on my own? Yes. You may pick up/drop off your items on an agreed-upon date and time at no charge. You may also arrange pick-up/drop-off with your own third-party delivery service.

06. Where are you located? We are located in Chicago, Illinois, in the Downtown/South Loop area.

07. Do you offer rentals? Yes. We have a modest collection of rentals available for clients who are booking our signage.

08. I am interested in a few rental mirrors. Can you hold them for me? Rentals are first come first served. It is recommended to book your services at least 4-6 months in advance.

09. Can you letter on a surface I provide? Yes. We can letter on almost any surface, including wood, glass, acrylic, and fabrics (canvas, felt, leather, etc). 

10. My wedding is outside of Chicago, can we still book your services? Yes. We can ship day-of-details and signage. Please make sure you allow yourself enough time when booking for production, shipping and delivery. We do not ship mirrors.

11. What is your cancellation policy? If for any reason you need to cancel your order, please provide notice immediately. Your retainer is non-refundable and fairly compensates us for committing to provide Services and turning down other potential projects/clients. If your project has already moved to physical production, you will be responsible for the remainder of your balance. 

12. What is your return policy?  Due to the custom and subjective nature of calligraphy, returns are not allowed. However, if there is an issue with your order, please email us immediately to allow us the opportunity to fix the issue. Any issues with work due to designer error will be made priority and fixed at no charge. If the issue was caused due to replication of client error(s), missed deadlines, etc. a fee, including a rush fee, to fix the issues will be applicable.